Unify Telephone Console Systems

There is need for maintaining the Unify Telephone Console Systems to ensure maximum operability. This is a nonpersonal services requirement to maintain, troubleshoot, and provide software upgrades for the software utilized in the installed Unify Telephone Console System. The contractor shall provide troubleshooting either on-site or by telephone, failed telephone troubleshooting will require on-site response to restore operability of the system in a prompt manner. In the case of on-site troubleshooting, travel and per diem expenses will be included. Maintenance of the Unify Telephone Console System shall be performed alongside coordination from the 319 Command Post managers and specialists.

Please see the attached documents.