Switchboard Operator Services & Call Center

The April 11th Notice of Award for solicitation #HT001425R0015- Switchboard Operator & Call Center Support Services, has been rescinded pending a GAO protest. A new Notice of Award will be posted once the protest has been resolved. Please hold your inquiries until such time.

Dr Miriam Railey

Contracting Officer

*************************************************************************************************************************************************

The purpose of this amendment is to execute the following:

1. Update the Performance Work Statement
2. Update all the CLIN descriptions
3. Provide answers to questions submitted in response to the solicitation

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

The posting of this amendment was delayed .... Read More

The purpose of this amendment is to execute the following:

1. Update the Performance Work Statement
2. Update all the CLIN descriptions
3. Provide answers to questions submitted in response to the solicitation

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

The posting of this amendment was delayed due SAM.gov downtime.

THE PURPOSE OF AMENDMENT 1 TO THIS SOLICITATION IS TO CHANGE THE NAICS FROM 561422 to 561421.

//////////////////////////////////////////////////////////////////////////////////////

This requirement is to provide Hospital Telephone Switchboard Services and Call Center Support Services in support of Walter Reed National Military Medical Center (WRNMMC). Please see the solicitation document, .... Read More

This requirement is to provide Hospital Telephone Switchboard Services and Call Center Support Services in support of Walter Reed National Military Medical Center (WRNMMC). Please see the solicitation document, the Performance Work Statement for further understanding of the requirement and completion criteria. 

***************************************************************************************************

QUESTIONS MAY BE SUBMITTED UNTIL 9am FRIDAY, MARCH 7, 2025