NTELX Perpetual License, Software Maintenance & Support

Posted Date: Feb 06, 2025

Due Date: Feb 17, 2025

Awarded Date: No Awarded Date

SetAside Type
Total Small Business Set-Aside (FAR 19.5)
Solicitation ID	Solicitation Title	Solicitation Office
FDA-RFQ-75F40125Q00027	NTELX Perpetual License, Software Maintenance & Support
Synopsis
Software Maintenance Support and Upgrades. The Software Maintenance Support includes: • Level 1 support which is “technical” telephone consultation and error correction services as well as upgrades in the form of enhancements. Services shall be provided during normal business hours, 9:00 – 17:00 Eastern Standard Time (EST). However, given the criticality of this software to FDA’s mission, support outside of normal business hours may be required if operations of the ORA applications is impacted. • Software maintenance updates are defined as new builds for the current version of the Software that results in a patch, bug fix, updated .... Read More
Office Location	Agency Name	Solicitation Base Posting Type
	FOOD AND DRUG ADMINISTRATION	Combined Synopsis/Solicitation