Maintenance/Service Agreement for Sony SH800S cell sorter

Trade Name: Service agreement for a cell sorter

Brand Name: Service agreement for a Sony SH800S cell sorter (serial number 314054)

Salient properties:

• Service agreement with a 12-month period of performance
• Minimum of 1 preventative maintenance visit (PM)
• OEM replacement parts
• Regular updates/upgrades to software (if applicable) to ensure compatibility with new features and enhancements
• Technically qualified, factory-trained/manufacturer-certified personnel to perform service
• Detailed service reports for each maintenance and repair visit, including work performed, parts replaced, and system performance verification
• Maximum 2 business-day response time to minimize downtime
• Parts, labor, and travel must be included – at no additional cost to the Government