L076--VISN 10 - Online Clinical Drug Information

The purpose of this solicitation amendment is to provide answers to questions from industry. Our questions primarily revolve around Page 22, Letter F. Quality Control & Support. Specifically, the mention of On-site training. Quote Preparation Instructions, Letter F (Quality Control & Support is hereby changed to the following. Quality Control & Support Quality Control Plan: Describe processes for identifying/remediating performance, content, or accessibility issues. Customer Support & Training: 24/7 helpdesk (phone/email), training approach (self-paced materials, live sessions), and documentation roadmap (PWS §11 deliverables: training materials, VIRTUAL training upon request, technical .... Read More