AWARD NOTICE: Veterans Experience Office (VEO) | Contact Center Staffing Support | Bridge Contract

The subject announcement is for a non-competitive award for a firm-fixed price bridge contract to The Bowen Consulting Group, Inc (hereby referred to as Bowen), a small business, to provide uninterrupted contact center staffing support to the Department of Veterans Affiars (VA) Veterans Experience Office (VEO). Staffing support for the VEO contact center refers to the resources, personnel, and services needed to ensure the contact center operates efficiently and meets the needs of its users, typically Veterans and their families. This comprehensive support ensures the VEO contact center can effectively address Veterans' needs, resolve issues, and provide timely assistance.